Orders Help & FQA
FAQ - RETURNS
1. What is the return policy?
Here are the shipping options we provide at additional costs.
Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page.
Return will be processed only if:
It is determined that the product was not damaged while in your possession
the product is not different from what was shipped to you;
the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered. Products marked as "non-returnable" on the product detail page cannot be returned.
Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
Products may be eligible for replacement only if the same seller has the exact same item in stock.
If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
Alpscommer is proud to be able to offer a 14 day return policy for purchases made through alpscommer platform as well as through partner channels.
To qualify for a refund, the product must be returned within 14days of delivery. A restocking fee of up to 20% may apply. Products returned after 14days of delivery are eligible for replacement or exchange only
2. How do I return my order?
To return a product, please contact our customer service team, that time you'll be issued an RMA (Return Manufacturer Authorization) number and provided instructions for how to return your purchase. Please be sure to refer to our return policy to ensure your product is eligible for return. If you are outside the 30 day return policy window, your purchase may only be eligible for replacement or exchange. Customized items are not able to be returned.
3. Can I exchange my order instead of returning it?
To exchange your order instead of returning you will need to contact our customer service at info@alpscommerce.com
FAQ - SHIPPING
1. How do I place an order?
Here are the shipping options we provide at additional costs.
2-day shipping
Same-day delivery
Overnight shipping
Expedited shipping
International shipping
Freight shipping
2. When will I receive my order?
Our normal delivery time is within 1-7 business days.
Please note that our standard delivery times are estimates and may vary due to external factors.
3. Do you offer fast shipping?
Yes, we do offer fast shipping at an additional cost.
4. What do I do if I never received my orders?
This can be concerning, but before contacting Customer Care, please check the following:
Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf.
The carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as the back door, garage, or behind bushes. Check your tracking information to see if a location was noted.
5. What do I do if I never received my orders?
Determine which products to package and the total size and weight.
Confirm the shipping destination.
Determine which shipping carrier is being used and calculate the shipping cost.
Send the package out via the appropriate carrier.
6. Is it possible to change the delivery address after ordering
You can change your shipping address after you place an order as long as the item has not shipped. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible. If an item has already been processed for shipping, you will not be able to change the address.
FAQ - ORDERS
1. How do I place an order?
Add to Cart. To add an item to your cart, select on the product page.
Review Shopping Cart.
Proceed to Checkout.
Account Login.
Enter a Billing Address.
Enter a Shipping Address.
Payment Information.
Select Delivery & Gift Options.
Submit the order.
Check your order status
2. What is the status of my order?
For each of your orders you’ll see:
Order number.
Order status. Possible statuses include:
PENDING: Your order is in our system but we haven’t started working on it yet. You can still cancel the order.
PROCESSING: We are getting your order ready to be shipped. You can no longer cancel the order.
SHIPPED: Order has been shipped and is being handled by the shipping provider.
RETURNED: Order has been returned and refund has been processed by the store. Depending on your bank it may take several days for your refund to appear on your statement.
CANCELED: Order has been cancelled.
Delivery date range.
Items in your order.
FAQ - PAYMENTS
1. What are the international taxes, duties, etc. that I have to pay?
International shipments are subject to customs duties - taxes imposed on goods when transported across international borders. Customs duties protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country
2. What payment methods do you accept?
Visa, Master card, venmo, google pay, and PayPal.
3. Where are you located?
Alpscommerce online mail address, 1030 East EI Camino Real #187, CA 94087, USA.
4. When will I get my refunds back?
Your refund will reflect in your account in 3 to 5 business days.
FAQ -TRACKING
1. Will I get a notification when my order is out for delivery?
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
2. Is it possible to change the delivery address after ordering?
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched and not after generating the tracking.
